All orders will be sent within 2- 4 working days.
Exceptions are the readymade articles, like wool, yarn, scarf pins etc. These will be send the same day, if the order has been done before 15.00 hours (C.E.T.).
If the order for example contains wool and leather labels, it will be sent within 3 working days.
Make sure that you have the right address imbued. De Haakfabriek is not responsible if a product is sent to the wrong address, because you haven’t imbued it right. In that situation, if the product is returned to De Haakfabriek, you must pay again for the shipping cost, now to send it to the right address.
Personalized items can’t be returned and are no part of the dissolution law.
Tailor made or special requested products, are mostly personalized. They can’t be returned or send back.
There is no minimum order amount. The shipping cost starts at € 2,95.
The shipping cost are noted in your Shopping Basket.
We try to reduce the shipping cost, by shipping most articles (labels) per mail.
All items are well packed.
We use PostNl for all shipping mail and packages.
The weight and sizes of your order defines the shipping costs.
These are automatically shown when you order your items
The shipping cost varies per country
If your country isn’t mentioned, please sent us an email en we will add it to the list.